Currently set to Index
Currently set to Follow

terms of use

Please read these terms of use (“Terms”), a legal agreement between Famhealth Private Limited, a company incorporated under the Companies Act, 2013, having its principal place of business at 50/8, First Floor, Tolstoy Lane, Janpath, New Delhi 110001, India (Hereinafter “Famhealth” including its affiliates and agents) of the one part and Healthcare Professionals (hereinafter referred to as “Healthcare Professional”) and Users (hereinafter referred to as “Users”) (Healthcare Professionals and Users collectively referred to as “You”, “Yours”) of the other part.

These Terms shall govern use of and access to http://www.famhealth.in (the “Website”), the “Famhealth” technology platform accessible through desktops, mobile phones, smart phones and tablets (the “Application”) consisting of hardware and / or software, and other services as may be introduced by Famhealth from time to time (hereinafter “Website” and “Application” collectively referred to as “Software”). Famhealth is the owner of the Software offered to the Healthcare Professionals and Users.

Please carefully go through these Terms and the privacy policy available at http://www.famhealth.in (“Privacy Policy”) before you decide to access or use the Software made available by Famhealth. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between You and Famhealth in connection with Your access and use of the Software.

By clicking “sign up” or the “I accept” tab at the time of registration, or by entering into an agreement with Famhealth or through the continued use or accessing the Software, You agree to be subject to these Terms.

We request You to please read these Terms carefully and do not click “sign up” or “I accept” or continue the use of the Website, Applications and Services unless You agree fully with these Terms.

1. Definitions
As used in the Terms, the following shall have the meaning set forth below:

“Effective Date” means the Date on which You accept these Terms by clicking “Sign Up” “I Accept” or entering into an agreement with Famhealth.
(ii) “Healthcare Professionals” are professionals such as Doctors, Nutritionists, Dieticians, Medical Practitioners who have valid licenses/registrations, are eligible and qualified to practise in India or other jurisdictions in the world.
(iii) “Healthcare Professionals Information” means the information provided by the professionals pertaining to their name, qualification, experience, specialization, registration/license, educational or professional experiences.
(iv) “Famhealth Information” shall mean and include information and educational material shared by Famhealth on the Famhealth Software including information provided by Healthcare Professionals by way of responses to questions/queries raised by Users relating to treatment options in general, nutrition, diet, exercise, counselling and support, de-stressing, importance of lifestyle modifications and related areas to promote better health for people and their families in interviews conducted by Famhealth and published in newspapers, magazines and other print media, on television, radio and electronic media (including the Internet), chat messages, Famhealth App., social media, in theatrical media and/or in mailings, support groups, communities, internal and external communications of Famhealth or in course of private consultations for spreading awareness.
(v) “Users” means a person who could be a patient, caretaker of a patient, family member or any third party who has downloaded and registered on the Famhealth App.
(vi) “User Information” means information regarding Users which includes personal and medical information such as details of the medical condition they or their family members or third parties are suffering from , including photographs, and any other information which may be provided by Users to the Healthcare Professionals or Famhealth by using the Famhealth App. or directly to the Healthcare Professional.

2. Registration on the Famhealth Website and/or Famhealth App
As Healthcare Professional:

In order to be able to register as a Healthcare Professional on Famhealth App., Healthcare Professionals represent and warrant that: (a) they are at least eighteen (18) years of age and have the authority to enter into this Agreement; (b) this Agreement is binding and enforceable against the Healthcare Professional(s); (c) The Healthcare Professional is duly registered/possess a valid license, are eligible and qualified to practise in India or other jurisdictions in the world and (d) most importantly they will need to register by creating an account (“Account”) and provide accurate and complete registration information (including, but not limited to a User name, e-mail address, password they will use to access the Famhealth App.) and to keep the registration information accurate and up-to-date. Failure to do so shall constitute a breach of the Terms, which may result in immediate termination of the Account.
As Users:

In order to access and use the features available on the Website and/or Famhealth Application offered by Famhealth and for availing services offered on the Website and/or Famhealth Application, Users will need to accept the Terms and then create a login account (“Account”) wherein Users will need to provide personal details and details about the history of the medical condition Users wish to seek information about from the Healthcare Professionals. Users represent, warrant and covenant that Users will provide accurate and complete registration information (including, but not limited to a user name (“User Name”), e-mail address and a password Users will use to access the Website and Famhealth Application and to keep the registration information accurate and up-to-date.
In order to be able to register as Users on the Website and/or Famhealth Application, Users represent and warrant to Famhealth that: (a) Users are at least eighteen (18) years of age and have the authority to enter into this Agreement; (b) this Agreement is binding and enforceable against the User and (c) most importantly that all the information provided at the time of registration is correct, verified and true. Both Healthcare Professionals and Users:

You shall not (a) create any Account for anyone other than yourself without such person’s prior written permission; (b) use a User Name that is the name of another person or entity with the intent to impersonate that person or entity; (c) use a User Name or Account that is subject to any rights of a person other than you without appropriate written authorization; or (d) use a User Name that is a name that is otherwise offensive, vulgar or obscene or otherwise unlawful.
At this stage, use of the Website and Famhealth Application is free. Famhealth does not charge any fee for browsing and/or usage of the Website and Famhealth Application to Users and Healthcare Professionals. Famhealth may at its sole discretion introduce new services and modify some or all of the existing Services offered. In such an event, Famhealth reserves the right to introduce fees for the new Services offered or amend/introduce fees for existing Services, as the case may be. Changes to the fee policies shall be posted on the Website and/or Famhealth Application and such changes shall automatically become effective immediately after they are posted on the Website and/or Famhealth Application. Unless otherwise stated, all fees shall be quoted in Indian Rupees.

3. Grant of Rights

Famhealth owns all rights, title and interest, including all intellectual property rights such as copyright, trademarks, trade secrets, Confidential Information, patent and other proprietary rights in and to the Famhealth App., the present or future modifications / upgradations thereof and standard enhancements thereto. Healthcare Professionals and Users hereby acknowledge that Famhealth owns all rights, title and interest including all Intellectual Property Rights of whatever nature (including without limitation all copyright, trademarks, service marks, design rights, trade secrets, moral rights) in the Famhealth Information i.e. interviews taken by Famhealth of the Healthcare Professionals or Users, throughout the world free of all encumbrances and on an irrevocable basis for the full period of copyright and any extensions and renewals in perpetuity. Famhealth has the absolute right and freedom to share the interview via all media and formats including print, digital, electronic etc. whether in existence now or created in the future.
Famhealth, grants the Healthcare Professionals and Users a non-exclusive, personal, non-transferable, limited right to have access to and use the Famhealth Software, including the Website, Famhealth App. and services offered therein for the duration you are registered as a Healthcare Professional or User. Except as expressly permitted under these Terms, any, exploitation, copying, making derivative works, transmitting, posting, linking, deep linking, redistribution, sale, decompilation, modification, reverse engineering, translation, or disassembly of the software embodied in the Famhealth App. is strictly prohibited. These Terms do not and shall not transfer any ownership or proprietary interest in the Famhealth App. to You, except as may be otherwise expressly provided herein or as may be agreed to by and between the Parties. Famhealth hereby states that the User Information and Healthcare Professional Information provided on the Famhealth App. is proprietary to and owned by the Users and Healthcare Professionals respectively and is provided to Famhealth and Healthcare Professionals or Users under license.

4. Use of the Famhealth App.:

By Healthcare Professionals:

Healthcare Professionals may use the Famhealth App. to register and create their Account and access the various features and services available on the Famhealth App. and upload information such as name, qualification, experience, specialization, registration/license, educational or professional experiences., health related information and educational material, etc.
Healthcare Professionals may receive highly sensitive User Information such as medical history records, reports, test results etc. through texts, images, videos over the chat feature of the Famhealth App. and you hereby undertake that the same will not be disclosed to any third party.
Healthcare Professionals may use Famhealth App. for receiving and responding to queries, to provide health related information and educational material by way of responding to questions/queries raised by Famhealth, and Users relating to treatment options in general, nutrition, diet, exercise, counselling and support, de-stressing, importance of lifestyle modifications and related areas to promote better health for people and their families.
Healthcare Professionals may use the Famhealth App. to offer healthcare advise through interviews conducted by Famhealth and published in newspapers, magazines and other print media, on television, radio and electronic media (including the Internet), chat messages, Famhealth App., social media, in theatrical media and/or in mailings, support groups, communities, internal and external communications of Famhealth or in course of private consultations for spreading awareness. The Healthcare Professionals shall be solely responsible for the content of the videos and the opinion expressed in the interviews, video chats or chats in the Famhealth App. Healthcare Professional shall not use the Famhealth App.or any feature provided therein for any purpose not intended under the Terms. Healthcare Professional will not permit any third party to have access to the Famhealth App. or to use the Famhealth App.
Healthcare Professionals acknowledge that the Website and Famhealth Application is an informative platform only. Famhealth is not in the business of providing healthcare services or hospital services. Healthcare Professionals also acknowledge that the opinions and views shared by the Healthcare Professionals accessible on and via Famhealth App. are that of the Healthcare Professionals and that the Healthcare Professionals are only sharing their views and opinions and are not dispensing medical advice nor prescribing any treatment. The opinion and views shared by the Healthcare Professionals are not to be treated as a substitute for diagnosis, treatment, or care of disease by a medical provider.
By Users:

Users may use the Software to create Login Account and access the various features and services available on the Website and/or Famhealth Application and upload information containing their name, medical history, records, reports, services needed, etc. Users may use the Software to share details of the medical condition in respect of which they wish to seek advice or ask any health related questions on the Website and or Famhealth App. and obtain responses to such questions and interact with Healthcare Professionals through the Website, Famhealth Application, chats, videos etc.
Users may use the Famhealth App. to watch, hear or read about health related information and educational material, receiving or sharing responses to questions/queries raised by Users to Healthcare Professionals relating to treatment options in general, nutrition, diet, exercise, counselling and support, de-stressing, importance of lifestyle modifications and related areas to promote better health for people and their families. Users may use the Famhealth App. to watch, hear or read healthcare advise from Healthcare Professionals interviewed by Famhealth and published in newspapers, magazines and other print media, on television, radio and electronic media (including the Internet), social media, in theatrical media and/or in mailings, support groups, communities, internal and external communications of Famhealth or in course of private consultations for spreading awareness.
Users acknowledge that the Website and Famhealth Application is an informative platform only. Famhealth is not in the business of providing healthcare services or hospital services. Users also acknowledge that the opinions and views shared by the Healthcare Professionals accessible on and via Famhealth App. are that of the Healthcare Professionals and that the Healthcare Professionals are only sharing their views and opinions and are not dispensing medical advice nor prescribing any treatment. The opinion and views shared by the Healthcare Professionals are not to be treated as a substitute for diagnosis, treatment, or care of disease by a medical provider.
Famhealth encourages Users to independently verify any information that Users see on or receive from anyone including Healthcare Professionals or other Users on the Software. Users will use the Website and Famhealth Application and the features therein only in relation to and in compliance with all applicable Indian laws and only in respect of the purpose mentioned herein under this Agreement. We at Famhealth (i) do not recommend or endorse any Healthcare Professional mentioned on the Website and Famhealth Application; and (ii) do not make any representations or warranties with respect to Healthcare Professionals or the quality of the healthcare or other services they may provide, and (iii) do not grade Healthcare Professionals. Users agree that they will obtain all relevant consents and approvals prior to posting or providing any User Content.
Users acknowledge that they are solely responsible for the contents that Users upload or share on the Famhealth App. Users acknowledge that they will not use this Software or any feature provided therein for any purposes not intended under this Agreement. Users will not permit any third party to have access to the Software or to use the Software without Famhealth’s prior written consent. Users will not deliberately use the Software in any way that is unlawful or harms Us, our directors, employees, affiliates, distributors, partners, Healthcare Professionals and/or data or content on the Software. Common to Users and Healthcare Professionals
Healthcare Professionals and User’s use of Famhealth App. shall be subject to the following restrictions (a) You will not delete or modify any content on the Famhealth App. including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos; (b) You will not decompile, reverse engineer, or disassemble the Famhealth App., or remove any copyright, trademark registration, or other proprietary notices from the Famhealth App. You further agree not to access or use Famhealth App. in any manner that may be harmful to the operation of the software or its content; (c) You will not use Famhealth App. and / or services in any way that is unlawful, or harms Famhealth or any other person or entity, as determined in Famhealth’s sole discretion; (d) You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming”, “spamming”, “flooding”, “trolling”, “phishing” and “griefing” as those terms are commonly understood and used on the Internet and (e) You will not host, display, upload, modify, publish, transmit, update or share any information that —belongs to another person and to which You do not have any right to; is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; harm minors in any way; infringes any patent, trademark, copyright or other proprietary rights(s), violates any law for the time being in force; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

5. Representations By Healthcare Professionals:

Healthcare Professionals represent that the information provided by them regarding their credentials as a registered or licensed Healthcare Professional on Famhealth App. and qualification, experience, area of specialization etc are true and verified.
Healthcare Professionals hereby certify that they will offer advice and services in full earnest and all honesty to the best of their professional capabilities.
Healthcare Professionals agree that Famhealth may terminate their access to or use of the Famhealth App. at any time if Famhealth is unable at any time to determine or verify the information provided by them at the time of or post registration.
Healthcare Professionals represent that they will not delegate work to any third party irrespective of their capability to handle such queries.
Healthcare Professionals represent and warrant that they will, at all times during the use of the Famhealth App. and thereafter, comply with all laws directly or indirectly applicable to Healthcare Professionals that may now or hereafter govern the collection, use, transmission, processing, receipt, reporting, disclosure, maintenance, and storage of User Information, including but not limited to the Information Technology Act, 2000 and The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 made thereunder.
Notwithstanding the generality of the aforementioned provision, Healthcare Professionals represent and warrant that they will not use the User Information for any other purpose than as provided under the Terms. They represent that they will not share any User Information with anyone without the express and documented consent of the User and Famhealth. Healthcare Professionals represent that they shall not use the Famhealth App. in violation of any applicable laws including Medical Ethics Regulations or any other code of conduct governing their profession. It shall be Healthcare Professionals duty and responsibility to obtain, maintain and sustain valid registration, recognition, high quality and standard of the services and healthcare offered by Healthcare Professionals and to have all statutory/mandatory licenses, permits, approvals, of the concerned authorities under or as per existing laws.
Healthcare Professionals represent that they are only sharing their own views and opinions and are not dispensing medical advice nor prescribing any treatment. The opinion and views shared by Healthcare Professionals on the Famhealth App. are not to be treated as a substitute for diagnosis, treatment, or care of disease by a medical provider. Healthcare Professionals, agree to indemnify, defend, and hold harmless Famhealth, its affiliates, staff, employees, directors, and agents, from and against any and all damage, liability, claims, cost or expense, including reasonable attorney fees, arising out of or occurring in connection with any injury, bodily harm or death caused to a User or any third party by relying or acting upon the views or opinions provided by Healthcare Professionals on or via the Famhealth App. Healthcare Professionals represent that by offering their opinion or views on the Software they are not in violation of any law, regulations, and code of conduct governing their profession.
Healthcare Professionals undertake and agree that any liability arising due to any default or negligence in providing medical advice via the Famhealth App., Website, chats, videos, blogs or services offered by Famhealth shall be borne exclusively by Healthcare Professionals and they shall alone be responsible for the defect and/or deficiencies in rendering such services.

6. Personal Information

We may collect various personal information from You when You use the Website and or the Famhealth Application.
Our Privacy Policy available at http://www.famhealth.in sets out Our policy with respect to the collection, storage, use, transfer and protection of any such personal information or User Information which you provide at the time of registration or any time thereafter.
When You click on the ‘I accept’ or ‘I agree’ tab at the time of registering or otherwise provide Your personal information, You specifically consent to Our Privacy Policy.
Famhealth may disclose Your Personal Information in accordance with applicable law.

7. Role of Famhealth:

(i) Famhealth shall provide a platform connecting Users who wish to view, hear or read opinions of Healthcare Professionals relating to information on treatment options in general, nutrition, diet, exercise, counselling and support, de-stressing, importance of lifestyle modifications and related areas to promote better health for people and their families dealing with some medical issues, to post queries on the Famhealth App. to Healthcare Professionals.
Famhealth’s role is limited to a) providing a platform for the Users to seek information, opinions from Healthcare Professionals through the Software, b) providing a platform to Users to seek answers to health related questions, c) providing a platform for sending and receiving responses to queries posed by you and to interact with the Healthcare Professionals through the Website, Famhealth Application, chats, videos etc., d) providing a platform to watch, hear or read healthcare advise from Healthcare Professionals interviewed by Famhealth and published in newspapers, magazines and other print media, on television, radio and electronic media (including the Internet), social media, in theatrical media and/or in mailings, support groups, communities, internal and external communications of Famhealth or in course of private consultations for spreading awareness. Famhealth’s limited role is that of an ‘intermediary’ as defined under the Information Technology Act, 2000 and the rules thereunder. Being an intermediary, Famhealth is merely providing a platform to the Healthcare Professionals and the Users and thus has no responsibility and / or liability in respect of the content and transactions being shared on the Famhealth App. including any User Information, advice or opinion of Healthcare Professionals and interactions between Healthcare Professionals and the Users on the Famhealth App.
Famhealth does not have the obligation to pre-screen or monitor the opinions, advice or information being shared by the Healthcare Professionals on the Famhealth App. at any time. Famhealth, however, may elect to monitor and remove any information provided by the Healthcare Professional from the Famhealth App. if Famhealth determines in its sole discretion that such information provided by Famhealth is in violation of the Term or any applicable law and best practices. Such actions do not in any manner negate or dilute Famhealth’s position as an intermediary or impose any liability on Famhealth with respect to any information provided by the Healthcare Professional.
If Famhealth suspects any illegal, wrongful or fraudulent activity on the FamHealth App. by any Healthcare Professional, notwithstanding any other rights Famhealth may have, it reserves the right to inform the relevant government or law enforcement authorities. Famhealth will cooperate in all investigative procedures or requests for access / information initiated by any such government or law enforcement authorities.
Famhealth does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.

8. Confidential Information:

(i) You will treat all information received from Famhealth, Users and/or Healthcare Professionals on the Famhealth App as confidential. You may not disclose such confidential information to any other person, and You may not use any confidential information except as provided herein. Except as otherwise provided in the Terms, You may not, at any time, directly or indirectly, divulge or disclose confidential information for any purpose or use confidential information for Your own benefit or for the purposes or benefit of any other person. You agree to hold all confidential information in strict confidence and to take all measures necessary to prevent unauthorized copying, use, or disclosure of confidential information, and to keep the confidential information from being disclosed into the public domain or into the possession of persons not bound to maintain confidentiality. You will disclose confidential information only to your employees, staff or consultants who have a need to use it for the purposes permitted under the Agreement only. You will inform all such recipients of the confidential nature of confidential information and will instruct them to deal with confidential information in accordance with this Terms.
(ii) You agree that Famhealth will suffer irreparable harm if You fail to comply with the obligations set forth in this Section, and You further agree that monetary damages will be inadequate to compensate Famhealth for any such breach. Accordingly, You agree that Famhealth will, in addition to any other remedies available to Famhealth at law or in equity, be entitled to seek injunctive relief to enforce the provisions hereof, immediately and without the necessity of posting a bond.

9. Limitation Of Liability:

NOTWITHSTANDING THE ABOVE, IN THE EVENT FAMHEALTH SHOULD HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY LOSS, HARM OR DAMAGE, YOU AND FAMHEALTH AGREE THAT SUCH LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE VALUE OF ANY FEES RECEIVED BY FAMHEALTH FROM YOU IN THE PRECEDING TWELVE MONTHS OR INR 5000 WHICHEVER IS LOWER. YOU AND FAMHEALTH AGREE THAT THE FOREGOING LIMITATION OF LIABILITY IS AN AGREED ALLOCATION OF RISK BETWEEN YOU AND FAMHEALTH. YOU ACKNOWLEDGE THAT WITHOUT YOUR ASSENT TO THIS SECTION, FAMHEALTH WOULD NOT PROVIDE ACCESS TO THE FAMHEALTH APP. TO YOU.

10. Indemnification :

By Healthcare Professionals:

Healthcare Professionals agree to indemnify, defend, and hold harmless Famhealth, Our affiliates, staff, employees, directors, and agents, from and against any and all damage, liability, claims, demand, actions, suits, judgment, interest, award, penalty, fine, cost or expense, including reasonable attorney and professional fees and costs, arising out of or occurring in connection with: (a) any injury, bodily harm, death due to negligence or otherwise, caused to a User by relying or acting upon any advise provided by Healthcare Professional accessible on or via the Famhealth App.; and (b) any breach by Healthcare Professional of any representations or warranties contained in the Terms.
By Users:

Users agree to hereby indemnify, defend, and hold Famhealth, Famhealth’s agents, employees, representatives and other authorized users (other Users or Healthcare Professionals), harmless from and against any and all losses, damages, liabilities and costs arising from (i)Users misuse of the Software and (b) any breach by User of any representations or warranties contained in the Terms.

11. Modification; Suspension:

We may update or change the Software and/or the Terms and/ or levy service fee for using this Software (Service Fee) from time to time and recommend that You review these Terms on a regular basis. You understand and agree that Your continued use of the Software after the Terms have been updated or changed constitutes Your acceptance of the revised Terms. Without limiting the foregoing, if We make a change to these Terms that materially affects Your use of the Software, We may post notice on the Website or notify You via email of any such change.
We may terminate the provision of Software to You immediately upon notice to You: (i) if You are named as a defendant in a criminal proceeding for a violation of national or state law; (ii) if a finding or stipulation is made or entered into that You have violated any standard or requirement of national or state law relating to the privacy or security of health information is made in any administrative or civil proceeding; or (iii) You cease to be qualified to be a Healthcare Professional, or We are unable to verify Your qualifications as notified to Us under these Terms. Upon termination, You will cease to use the Software and We will terminate Your access to the Software.
Upon termination for any reason, You will remove all Software provided under Terms from Your computer systems, You will cease to have access to the Software, and You will return to Us all hardware, software and documentation provided by or on behalf of Us.

12. Third Party Websites:

You may be provided with links on the Website or Famhealth Application that direct You to third party websites / applications / content or service providers, including advertisers and e-commerce websites (collectively “Third Party Websites”). Famhealth does not endorse any Third Party Websites that You may be directed to from the Website.
(iii) Links to such Third Party Websites are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting / using any Third Party Websites via a link available on the Website. Should You decide to click on the links to visit such Third Party Website, You do so of Your own volition. Your usage of such Third Party Websites and all content available on such Third Party Websites is subject to the terms of use of the respective Third Party Website and Famhealth is not responsible for Your use of any Third Party Websites.

13. Governing Law And Jurisdiction:

The interpretation of this Agreement and the resolution of any disputes arising under this Agreement shall be governed by the laws of India. The Courts in Delhi will have exclusive jurisdiction.

14. Arbitration:

Any dispute, claim or controversy arising out of or relating to the Terms or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms to arbitrate, or to Your use of the Famhealth App. or its features or the information to which it gives access, shall be determined by Arbitration in India, before a sole arbitrator appointed by Famhealth, and as per the provisions of the Arbitration and Conciliation Act 1996 along with all amendments. The venue of such arbitration shall be New Delhi, India. The governing law of the Agreement shall be the substantive law of India. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties.
The Parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with the Terms.

15. General Provisions:

Severability: If any provision of the Terms is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from the Terms and the remainder of the Terms shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event the Terms shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal. Each Party acknowledges:
(a) having fully read the Agreement in its entirety; (b) having had full opportunity to study and review the Agreement.

16. Customer Support and Grievance Officer

If a User has any questions concerning Famhealth, the Website, the Terms, the Famhealth App., or anything related to any of the foregoing, Famhealth customer support can be reached at the following email address: support@famhealth.in or via the contact information available on the Famhealth website. In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website, Famhealth App. or the service, including any discrepancies and grievances with respect to processing of information, you can contact:
Grievance Officer: Famhealth Private Limited, Email: contact@famhealth.in Telephone: +918527640640 (Ask to be connected to the Grievance Officer).